Ordering Online:

All orders are processed within 24 hours and are often shipped the same day. Once processed, your orders is issued a tracking number which is emailed to your inbox after pick-up by mail courier. 

Payment Processing Options:

During checkout, you will have the option of using a Credit Card (Visa, MasterCard, American Express), or Paypal. Please fill the order form completely and submit your payment. All transaction are encrypted and secure using a 3rd party provider. 

Ships from Canada with Tracking:

Packages are shipped from Ottawa or Vancouver, CANADA. Delivery generally arrives within 2-6 days. All packages are shipped with a tracking numbers.

Questions:

If you have questions about your order, please email our customer support through our contact page: support@biotopic.com 

Damages:

If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge.  

Refunds: 

Refunds will not be given based on individual results, as results may vary. If you would like to contact customer service, please email:  support@biotopic.com