Ordering Online:
All orders are processed within 24 hours and are often shipped the same day. Once processed, your orders is issued a tracking number which is emailed to your inbox after pick-up by mail courier.
Payment Processing Options:
During checkout, you will have the option of using a Credit Card (Visa, MasterCard, American Express), or Paypal. Please fill the order form completely and submit your payment. All transaction are encrypted and secure using a 3rd party provider.
Ships from Canada with Tracking:
Packages are shipped from Ottawa or Vancouver, CANADA. Delivery generally arrives within 2-6 days. All packages are shipped with a tracking numbers.
Questions:
If you have questions about your order, please email our customer support through our contact page: support@biotopic.com
Damages:
If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge.
Refunds:
Refunds will not be given based on individual results, as results may vary. If you would like to contact customer service, please email: support@biotopic.com